SHIPPING AND DELIVERY
HOME DELIVERY : 3 TO 4 BUSINESS DAYS
Shipping is free on orders of €400 or more.
We ship to mainland France and Corsica.
Packages are shipped via Colissimo with signature confirmation and Ad Valorem insurance.
During peak shopping periods (the holiday season, pop-up store sales, etc.), shipping and delivery times may take longer than usual.
CLICK & COLLECT PICKUP
This delivery method is only available during pop-up sales at pop-up stores, short-term shops, and craft markets, through the second-to-last day of the sale. The exact address and opening and closing times are listed during the delivery method selection step of the checkout process.
Delivery is free for Click & Collect pickups.
You will be notified of product availability in-store via text message and/or email within 2 hours of placing your order. Once you receive the confirmation, you have 24 hours to pick up your order.
This timeframe is based on actual business hours.
If your order is completely or partially unavailable, you will be notified via text message or email that your order has been canceled. We will issue a refund. It may take several days for the refund to appear in your bank account.
To pick up your order in-store, you must present a valid form of identification along with the order number listed in the order confirmation text message or email. You may also ask a third party to pick up your order. That person must present their own valid ID, a signed proxy, a photocopy of your ID, and a copy of the confirmation email or text message containing the order number.
If the order has not been picked up within 24 hours, we will cancel it and issue a refund.
Note: We would like to draw your attention to the fact that the relatively short timeframe for picking up the order is directly related to the fact that pop-up sales are held for only a short period of time. We also remind you that this delivery method should not, as far as possible, be considered a way to reserve products without a confirmed order, but rather as an option to pay in advance for one or more products so you can pick them up in-store and ensure they are not sold in the meantime. Each product you order is removed from the display, then packaged and prepared so you can pick it up. Therefore, please be careful not to reserve a product if you are not sure you can pick it up within the specified timeframe.
RETURNS
IN-PERSON SALES
We would like to draw your attention to the fact that sales made at pop-up stores and other in-person sales are not subject to the right of withdrawal. We do not offer exchanges or refunds for products purchased during our in-person sales.
ONLINE STORE SALES
In accordance with Articles L.121-1 et seq. of the French Consumer Code, you have the right to cancel purchases of goods made through distance selling.
Once your order has been received, you have 14 days to request a return.
To initiate a return, follow the return request process:
1. Go to the Contact page
2. Click on “Contact Us”
3. In the contact form, select “Returns” as the subject
4. Fill out the required fields
5. Include the order number for the relevant order
6. You will soon receive a return confirmation email containing the return form and instructions for the return.
The return form must be completed and included in the package.
It is essential that you use a shipping method with a tracking number and keep proof of shipment for the return package.
Upon receipt of the return and provided it meets the requirements*, the refund will be processed within approximately 10 business days (excluding weekends and holidays) to the bank account used for payment.
* Each item must be returned in perfect condition, new, and unused, with the tag still attached to the product. If the returned product does not meet these criteria (scratched, incomplete, damaged, soiled, visibly used, worn, or damaged, or if the tag has been removed, etc.), the return will not be accepted and no refund will be issued.
We can ship the merchandise back to you at your expense if you wish.
Exchanges are not permitted. All returns are refunded.
For more information on returns, please refer to our Terms and Conditions of Sale.