Frequently Asked Questions

You cannot cancel your order yourself.

Unfortunately, for logistical reasons, we cannot guarantee that we will be able to modify or cancel your order once it has been confirmed.

However, we encourage you to contact us as soon as possible via our contact form to see if cancellation is possible.

If cancellation is not possible, you can request a return as soon as you receive your order (please follow our return procedure).

Once your order has been confirmed, we unfortunately cannot guarantee that you will be able to change the shipping address or make changes to your order due to logistical reasons.

If your order status is listed as “Being Prepared” or “Being Shipped,” you can still request a change to the delivery address by contacting us as soon as possible via our contact form. However, we cannot guarantee that the change will be possible.

If the order status is “Shipped,” we will not be able to make any changes.

In this case, if you are not satisfied with the order upon receiving the package, we invite you to request a return (please refer to our return policy) and place a new order once the return has been processed.

If your order is a gift, you can let us know by selecting the gift wrapping option.

You can find out what’s included in a gift package by visiting the “Packaging and Gift Wrapping” page.

A gift package refers to the gift wrapping for a single product, not to a separate gift wrap for each item in the order. Please be sure to order the correct number of gift packages.

When packing orders that include one or more gift packages, we will make sure to include a delivery slip that does not list the price.

Unfortunately, it is not possible to reserve the items in your cart : since most of our products are one-of-a-kind or produced in very small batches, your order might be canceled if the products are not available.